Service Delivery Objectives
Service Delivery Objectives: Fire departments within Washington State are both empowered and ultimately governed by requirements established by the State’s Legislature using a series of statues contained within the Revised Code of Washington (RCW). This includes RCW 52.33, Fire Departments – Performance Measures, which stipulates that fire departments establish a series of response objectives.
These response objectives are intended to:
- define the type of services the fire department will provide;
- establish service delivery objectives;
- establish a series of performance metrics for the purpose of measuring service level success.
Fire departments are required to evaluate annually, their level of service, resource deployment effectiveness, and achievement of response time objectives.